Finley Hartig Homecare
Full time or Part time?: 
Full time
Position Details: 

Customer service duties include

    • Answer high volume of calls using a multi-line phone system
    • Greeting and assisting walk-in customers
    • Acts in response to patient questions and needs
    • Assists with selecting the appropriate DME or medical supplies according to physician order and patient medical needs
    • Assists with equipment and medical supply sales in the retail location
    • Accurately completes FHH delivery and pickup paperwork
    • Arranges deliveries with appropriate delivery staff
    • Arranges scheduling of repair services with maintenance staff
    • Keys direct sales invoices into the Point of Sale system
      CSR Intake duties include:
  • Reviewing fax requests from referral sources
  • Obtaining additional physician documentation
  • Calling patient to notify or verify or clarify physician order
  • Verifies patient information already listed in the computer system
  • Verifies and prints patient insurance benefits
  • Verifies status of current Physician CMN if applicable
  • Photocopies patient insurance cards
  • Obtains missing intake information from patient or referral source
    Medical Records duties include:
  • Organize patient work orders, physician orders and other documents to be filed in patient files
  • Checks for completion of required medical forms for patient files
  • Assembles new patient charts
  • Assists in pulling files for billing and audits
  • Annually reviews current patient files
  • Pulls inactive files for storage
    Other duties include:
  • Measuring patients legs and donning/doffing compression stockings
  • Reviewing the daily Obituaries and coordinating the return of rental equipment
  • Opening the FHH front door at the start of FHH operating hours
  • Locking the FHH front door at the end of FHH operating hours
  • Closing the POS cash register and printing POS closing reports
  • Cleaning and sanitizing the patient waiting area
  • Cleaning and sanitizing the front counters and other areas as directed
  • Attends inservice programs/ FHH staff meetings as directed
  • Accepts other duties and activities as assigned
  • One (1) year of customer service experience           
  • Health care experience is preferred but not required
  • Health care Insurance verification experience is preferred but not required
  • Excellent customer service skills
  • Excellent spoken and written communication skills
  • Willing to work as a team
  • High level of attention to detail
  • Ability to multi-task several job duties
  • Proficient computer skills
  • Working knowledge and understanding of health insurance eligibility & benefit information
  • Working knowledge of medical record filing
  • Able to lift 25-50 lbs.
  • High school diploma