Customer service duties include

• • Answer high volume of calls using a multi-line phone system
  • Greeting and assisting walk-in customers
  • Acts in response to patient questions and needs
  • Assists with selecting the appropriate DME or medical supplies according to physician order and patient medical needs
  • Assists with equipment and medical supply sales in the retail location
  • Accurately completes FHH delivery and pickup paperwork
  • Arranges deliveries with appropriate delivery staff
  • Arranges scheduling of repair services with maintenance staff
  • Keys direct sales invoices into the Point of Sale system
     
       
     
    CSR Intake duties include:
• Reviewing fax requests from referral sources
• Obtaining additional physician documentation
• Calling patient to notify or verify or clarify physician order
• Verifies patient information already listed in the computer system
• Verifies and prints patient insurance benefits
• Verifies status of current Physician CMN if applicable
• Photocopies patient insurance cards
• Obtains missing intake information from patient or referral source
   
  Medical Records duties include:

• Organize patient work orders, physician orders and other documents to be filed in patient files
• Checks for completion of required medical forms for patient files
• Assembles new patient charts
• Assists in pulling files for billing and audits
• Annually reviews current patient files
• Pulls inactive files for storage
   
  Other duties include:

• Measuring patients legs and donning/doffing compression stockings
• Reviewing the daily Obituaries and coordinating the return of rental equipment
• Opening the FHH front door at the start of FHH operating hours
• Locking the FHH front door at the end of FHH operating hours
• Closing the POS cash register and printing POS closing reports
• Cleaning and sanitizing the patient waiting area
• Cleaning and sanitizing the front counters and other areas as directed

• Attends inservice programs/ FHH staff meetings as directed
• Accepts other duties and activities as assigned