Finley Hartig Homecare
Full time or Part time?: 
Full time
Position Details: 

Customer service duties include

    • Answer high volume of calls using a multi-line phone system
    • Greeting and assisting walk-in customers
    • Acts in response to patient questions and needs
    • Assists with selecting the appropriate DME or medical supplies according to physician order and patient medical needs
    • Assists with equipment and medical supply sales in the retail location
    • Accurately completes FHH delivery and pickup paperwork
    • Arranges deliveries with appropriate delivery staff
    • Arranges scheduling of repair services with maintenance staff
    • Keys direct sales invoices into the Point of Sale system

      Medical Records duties include:

    • Organize patient work orders, physician orders and other documents to be filed in patient files
    • Checks for completion of required medical forms for patient files
    • Assembles new patient charts
    • Assists in pulling files for billing and audits
    • Annually reviews current patient files
    • Pulls inactive files for storage

 

Skills: 
  • Excellent customer service skills
  • Excellent spoken and written communication skills
  • Willing to work as a team
  • High level of attention to detail
  • Ability to multi-task several job duties
  • Proficient computer skills
  • Working knowledge and understanding of health insurance eligibility & benefit information
  • Working knowledge of medical record filing
  • Able to lift 25-50 lbs.
Education: 

 

  • High school diploma
  • One (1) year of customer service experience           
  • Health care experience is preferred but not required
  • Health care Insurance verification experience is preferred but not required