Hartig Drug - Coronavirus (COVID-19)

Helping our communities through COVID-19 is our top priority.  Please check back to this page often for our current response and resources.

All Hartig Drug affiliated locations and stores have been instructed to use enhanced cleaning methods to disinfect all highly contacted areas and surfaces. These aggressive protocols will keep those surfaces clean, in turn, keeping customers safe.

At this point in time we ask that customers feeling ill, or having flu-like symptoms, to please refrain from entering any Hartig Drug location to pick up prescriptions. We are happy to deliver prescriptions to your home, mail-out medications, offer curbside pickup, and utilize drive-thru windows where applicable. This allows our pharmacy team members to continue to do their jobs without the threat of contracting COVID-19. All Hartig Drug delivery vehicles will be well equipped with disinfectant products, not only to be sure deliveries are done safely, but to minimize the chance of passing the virus along to others.

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4/6/2020 COVID-19 Update

Dubuque, Iowa – (6 April 2020) – COVID-19 (Coronavirus) cases continue to proliferate, and many public health initiatives have been implemented to prevent community spread. Today the Centers for Disease Control (CDC) has released new pharmacy specific guidance [1] that provides our pharmacies with additional instruction on how best to protect the community and our employees.  To that end, we’re pleased to announce the following changes as recommended by the CDC.

  • All employees have access to and an option to wear face masks as additional protection from COVID-19 in accordance with CDC’s guidance for the public. [2]
  • Hartig Drug will install plexiglass barriers next week at our cash registers and pharmacy pick-up counters.​​​​​
  • Hartig Drug has implemented a new, streamlined curbside delivery program.  More details can be found on Hartig Drug’s website at https://www.hartigdrug.com/order

In addition, effective on April 8, 2020, Hartig Drug Company is closing Easter Sunday (April 12, 2020) and modifying its hours of operation going forward until further notice. The changes to our hours of operation will be updated and posted to our website, phone systems, internet search engines and other mediums on April 7, 2020. These changes to our hours of operation are not a reduction in workforce hours but instead time to ensure that employees have the opportunity to adequately manage inventory, perform appropriate cleaning and sanitization, and spend valuable time with their loved ones and family through these unprecedented times.

We urge the public to continue to engage in social distancing and use of Hartig Drug Company’s delivery, mail-out, drive-thru and curbside options.

References:

[1] https://www.cdc.gov/coronavirus/2019-ncov/healthcare-resources/pharmacies.html

[2] https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html and https://www.cdc.gov/coronavirus/2019-ncov/downloads/DIY-cloth-face-covering-instructions.pdf

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3/24/2020 COVID-19 Update

As we announced on March 16, Hartig Drug Company (“Hartig Drug”) is committed to serving the Iowa, Illinois, and Wisconsin communities. We are monitoring federal, state and local health official notifications and instructions to help provide medications timely and execute on any COVID-19 response and actions needed by these public health officials.

This is a critical time for our communities, and COVID-19 response requires collaboration across industries and the community. Concerns about COVID-19 are valid, but they are cause for us to be prepared, not frightened. Hartig Drug has taken the following steps to ensure the safety of our communities:

  • Enhanced and exhaustive cleaning procedures for all store locations that align with the Centers of Disease Control (CDC) guidelines. 
  • Directed all employees to screen their temperature daily and also undergo temperature monitoring on-site at the pharmacy at the start of each shift.
  • Requested all sick individuals, for any reason, to stay out of the physical location. Drive-thru is strongly encouraged where available and we are offering FREE delivery, drive-thru, mailout and curbside-pick up service to all patients and consumers. Just call your Hartig Drug pharmacy to arrange for this service, over-the-counter product requests and payment. Health care providers can also include method of delivery on your prescription notes and directions as necessary.
  • Staff have been advised to rigorously enforce social distancing standards, signage is posted in all locations and our staff have used tape to visually demonstrate appropriate distancing of 6 feet.
  • Suspended signature requirements on prescription pick-up and deliveries.
  • Increased our supply of essential products for our customers at the same price margins – we have not, nor will we “price gouge.” The prices and mark-up today are the same as they have been over this last several months with exception to price increases due to supplier price changes.
  • Ensured adequate drug supply of finished form and active pharmacy ingredient (API) products.
  • Contingency plans are in place for employees that may become ill (for any reason) which also
    included revised sick leave policies for employees and family members aligned with applicable
    laws.

Equally as important, Hartig Drug has taken steps to ensure that our employees and community have support through these challenging times. More specifically, Hartig Drug has:

  • Announced that all full-time, direct store employees will receive a $300.00 bonus. The same bonus will be provided to store's part-time employees on a pro-rated basis. These bonuses will be paid in May.
  • Implemented a continual assessment of store location hours. While currently Hartig Drug continues to service individuals with pharmacy and convenience item needs, we will plan to adjust hours as needed at each location based on community need, COVID-19 developments, and staffing levels.
  • Hartig Drug has started to offer 1-2 lunches each week for its employees to be purchased at local, small business restaurants to provide relief to small businesses affected by COVID-19.
  • Hartig Drug is actively seeking to fill thirty-two (32) open positions throughout the tri-state.

“Our pharmacists, pharmacy technicians, store managers, clerks and all our employees behind the scenes remain diligent in a very challenging and uncertain time. I am proud of everything they are doing each day,” said Hartig Drug’s CEO, Charlie Hartig. “We play a critical role in responding to COVID-19 and our employees are remaining vigilant and doing everything they can to support customers, patients and communities in Iowa, Wisconsin and Illinois, who are relying on us at this vital time.”

Hartig Drug has a long history of being there for its customers and communities, especially in times of need. Pharmacies and pharmacists play a critical role in the healthcare delivery system and in the communities we serve. We are inspired and deeply grateful to all our employees, who are going the extra mile to help our customers in ways large and small during this challenging time in our country’s history.  “As I have worked in our pharmacies these last few weeks, I can see that we are living out or company’s mission in a challenging time, and it has never been more important that it is today,” said Hartig.

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3/16/2020 COVID-19 Update

COVID-19 (Coronavirus) cases continue to proliferate, and many public health initiatives have been implemented to prevent community spread. Concerns about COVID19 are valid, but they are cause for us to be prepared, not frightened. As declared in our mission statement, Hartig Drug will continue to serve our local communities with vital health and pharmacy services. Ultimately, we have taken precautions of our own to help prevent the potential spread of COVID-19 in our stores, keeping our employees and customers safe.

All Hartig Drug affiliated locations and stores have been instructed to use enhanced cleaning methods to disinfect all highly contacted areas and surfaces. These aggressive protocols will keep those surfaces clean, in turn, keeping customers safe.

At this point in time we ask that customers feeling ill, or having flu-like symptoms, to please refrain from entering any Hartig Drug location to pick up prescriptions. We are happy to deliver prescriptions to your home, mail-out medications, offer curbside pickup, and utilize drive-thru windows where applicable. This allows our pharmacy team members to continue to do their jobs without the threat of contracting COVID19. All Hartig Drug delivery vehicles will be well equipped with disinfectant products, not only to be sure deliveries are done safely, but to minimize the chance of passing the virus along to others.

Also, please help us follow these pharmacy-specific tips and requests during this time:

  • Call in prescription refills three (3) business days in advance to expedite pharmacy dispensing processes and limit time in the pharmacy area. Many insurance providers are allowing insurance overrides for “refill too soon” and “prior authorizations;” however, the pharmacy will need time to process these prescriptions and sort through various requests given the circumstances.
  • Hartig Drug Company will be limiting purchases of essential cleaning supplies, hand sanitizer, and other items to maintain a steady flow of necessary products. • Please do not bring in prescription bottles or other items for disposal unless absolutely necessary, this will minimize potential contaminants.
  • If you are ill with flu-like symptoms, please contact the pharmacy in advance and arrange for your prescription to be delivered, mailed, or dropped-off curbside at our location.
  • Hartig Drug Company has reached out to all of its prescription drug suppliers for guidance related to adequate drug supply. We are pleased to confirm that our drug suppliers do not expect any substantial drug shortages as most have six to 12 months of drug products on-hand. While this may not be true for every drug, Hartig Drug has taken many steps to ensure the integrity and availability of our drug supply for our tri-state area patients.

We offer these general health care tips to our customers, patients, and staff, as well as their families, healthy:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60 to 70% alcohol. Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick. Put distance between yourself and others if COVID-19 is spreading in your community. Stay home if you become sick, and remain home until you are free of symptoms for an acceptable length of time.
  • Clean and disinfect frequently touched surfaces daily.
  • Cover your mouth with a tissue or sleeve, not your hands, when you cough or sneeze.

We will continue to do everything in our power to keep our communities healthy, whether that is through informing the public on COVID-19 facts and tips, to trying our best to carry all of the necessary products keep you safe. As this issue evolved Hartig Drug Company will keep the public and employees informed through traditional media outlets, social media, and internal communication processes.

References: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html