. Patient account duties include

• Prepares Medicare, Medicaid, private payer and customer remittances for data entry
• Accurately posts cash receipts to the appropriate patient accounts in a timely and accurate manner  including:

1. Posts payments to patient account management system daily
2. Posts accounts receivable adjustment activity in the computer system
3. Records batch totals with date and initials on payment receipt spreadsheet
4. Balances batches and runs transaction reports
5. Verifies all EFT deposits and scanned checks have been posted by the month end

• Responsible for preparing daily bank deposits; the preparation of daily reports and maintains accurate cash receipt report
• Identifies any payments not being made at the allowed/contracted amount and communicates this to the Executive Director
• Prints patient statements monthly, reviews each statement past 60 days
• Properly communicates and refers patient payment denials to the appropriate billing representative in a timely manner

• Assists customers in answering billing questions, researching billing issues, and assists in providing requested documentation to patients and payers.
• Monitors patient account receivables and is responsible for contacting patients about past due accounts, establishing payment plans and/or turning accounts over to the collection agency according to company procedures
• Reviews with the Executive Director current patient account status for collection evaluation
• Establishes and maintains a positive working relationship with patients, payers, other customers and co-workers
• Preparing and moving year-end  files to identified file cabinet and packing other year end files for warehouse storage

2.  DEPARTMENT COVERAGE/CUSTOMER SERVICE DUTIES INCLUDE:

• • Answer high volume of calls using a multi-line phone system
  • Greeting and assisting walk-in customers
  • Acts in response to patient questions and needs
  • Assists with selecting the appropriate DME or medical supplies according to physician order and patient medical needs
  • Assists with equipment and medical supply sales in the retail location
  • Accurately completes FHH delivery and pickup paperwork
  • Arranges deliveries with appropriate delivery staff
  • Arranges scheduling of repair services with maintenance staff
  • Keys direct sales invoices into the Point of Sale system  
     
                                   CSR Intake duties include:
• Reviewing physician order  from referral sources
• Obtaining additional physician documentation as indicated
• Calling patient to notify or verify or clarify physician order
• Verifies patient information already listed in the computer system
• Verifies and prints patient insurance benefits
• Verifies status of current Physician CMN if applicable
• Photocopies patient insurance cards
• Obtains missing intake information from patient or referral source
   
   
  Other duties include:

• Cleaning and sanitizing personal work areas as directed

• Attend inservice programs / FHH staff meetings as directed
• Accepts other duties and activities as assigned
   
   
  The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.